At EOX Electric, we take pride in the quality and reliability of our electric scooters, ensuring that each model is built to high standards. To demonstrate our commitment to customer satisfaction, we offer warranties on all of our electric scooters, providing you with peace of mind and confidence in your purchase.
Our warranty coverage typically includes manufacturing defects and faulty components, giving you protection in case any issues arise during the warranty period. We understand that no product is perfect, but our warranty program is designed to make sure that if something does go wrong, we are there to assist you.
What Does the Warranty Cover?
The warranty is intended to protect you against any issues that stem from defects in the manufacturing process or faults in the materials used. This could include anything from motor malfunction to problems with the battery or other components such as brakes, throttle, or display. However, it’s important to remember that the warranty covers only manufacturing defects, not issues caused by misuse, accidents, or regular wear and tear.
How Long Is the Warranty Period?
Warranty periods may vary depending on the specific scooter model you choose. Typically, our warranties last for several months to a year, although some models may have extended coverage. We encourage customers to review the product documentation that accompanies their electric scooter for the exact details regarding the warranty period and what’s covered for that specific model.
How to Make a Warranty Claim
If you experience any issues with your electric scooter during the warranty period, you can easily initiate a claim. Simply contact our customer service team, and we will guide you through the process. We aim to resolve any problems swiftly, ensuring that repairs or replacements are made as quickly as possible to get you back on the road.
In conclusion, we stand behind the quality of our products and are dedicated to providing excellent customer service. Our warranties are in place to ensure you have a seamless experience with our electric scooters, knowing you’re covered should anything go wrong.